Terms & Conditions

CONTENTS

ARTICLE 1 – Definitions
ARTICLE 2 – The Entrepreneur’s identity
ARTICLE 3 – Applicability
ARTICLE 4 – The offer
ARTICLE 5 – The contract
ARTICLE 6 – Right of withdrawal
ARTICLE 7 – Costs in case of withdrawal
ARTICLE 8 – Exclusion of the right of withdrawal
ARTICLE 9 – The price
ARTICLE 10 – Conformity and Guarantee
ARTICLE 11 – Delivery and execution
ARTICLE 12 – Continuing performance contract
ARTICLE 13 – Payment
ARTICLE 14 – Complaints procedure
ARTICLE 15 – Disputes
ARTICLE 16 – Additional or varying provisions


ARTICLE 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:
Entrepreneur: the natural of legal person providing distance products and/or services to consumers;
Consumer: the natural person not acting in the exercise of his/her profession or business and entering into a distance contract with the entrepreneur;
Distance Contract: a contract in which, up to the conclusion of the contract, exclusive use is made of one or more technologies of distance communication within the scope of the system as organized by the Entrepreneur for distance sale of products and/or services;
Technology for distance communication: a means to be used for concluding an agreement, without the consumer and the entrepreneur being together in the same place at the same time.
Cooling-off period: the period during which the Consumer may exercise the right of withdrawal;
Right of withdrawal: the option for Consumers to withdraw from the distance contract within the cooling-off period;
Day: calendar day at the location of the entrepreneur;Continuing performance contract: a distance contract concerning a series of products and/or services, for which the offer and/or purchasing obligation is spread over a longer period;

Long-term data carrier: any means that allow the Consumer or the Entrepreneur to store information directed to him/her personally in a way to make future consultation and unaltered reproduction of the stored information possible.


ARTICLE 2 – The Entrepreneur’s identity

Solenne BV
Zernikepark 6
9747AN Groningen
The Netherlands


Tel: +31 (0)50 577 2418 (during office hours; 9–17h CET)
Fax: +31 (0)50 577 0283
e-mail: info@combray-skincare.com
KVK number: 02088611
VAT number: 814340672B01


ARTICLE 3 – Applicability

  1. These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the Consumer.
  2. Before concluding a distance contract, the Entrepreneur shall make the text of these General Terms and Conditions available to the Consumer. If this is reasonably not possible, the Entrepreneur, before concluding the distance contract, shall notify the Consumer that the General Terms and Conditions can be inspected at the Entrepreneur´s premises and that, at the Consumer´s request, they will be sent to the Consumer free of charge as soon as possible.
  3. If the distance contract is concluded electronically, the text of these General Terms and Conditions, in deviation from the previous section and before the distance contract is concluded, may also be supplied to the Consumer electronically in such a way that the Consumer can easily store it on a long-term data carrier. If this is reasonably impossible, it will be specified where the General Terms and Conditions can be viewed electronically before concluding the distance contract, and that they will be delivered at the Consumer´s request free of charge, either via electronic means or otherwise;
  4. If in addition to these General Terms and Conditions specific product or service conditions apply, the second and third paragraphs shall apply accordingly, and in the event of contradictory General Terms and Conditions, the Consumer may always appeal to the applicable provision that is most favorable to him/her.
  5. In case one or more of the terms in these General Terms and Conditions becomes invalid at any moment, the remaining terms and provisions, as well as any contracts, stay in place, and the entrepreneur shall be entitled to replace the invalid term.
  6. Situations that are not described in these General Terms and Conditions shall be judged “in accordance with the general spirit” of these General Terms and Conditions.
  7. Discrepancies in interpretation, disputes about the contents, and so forth, of these General Terms and Conditions shall be judged “in accordance with the general spirit” of these General Terms and Conditions.


ARTICLE 4 – The offer

  1. If an offer is only valid for a limited duration period, or if certain conditions apply, it shall be explicitly stated in the offer.
  2. The offer contains a full and accurate description of the products and/or services offered. The description is suitably detailed to enable the Consumer to assess the products and/or services adequately. If the Entrepreneur makes use of pictures, they are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer are not binding for the Entrepreneur.
  3. All offers contain such information that it is clear to the Consumer what rights and duties are attached to accepting the offer.


ARTICLE 5 – The contract

  1. Subject to the provisions in paragraph 4, the contract becomes valid when the Consumer has accepted the offer and has fulfilled the terms and conditions set.
  2. If the consumer accepted the offer via electronic means, the Entrepreneur shall promptly confirm the receipt of the acceptance of the offer via electronic means. As long as the receipt of said acceptance has not been confirmed, the Consumer may repudiate the contract.
  3. If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organizational security measures for the electronic data transfer and will ensure a safe web environment. If the Consumer can pay electronically, the Entrepreneur shall observe appropriate security measures.
  4. The Entrepreneur may, within the limits of the law, gather information about Consumer’s ability to fulfil his payment obligations, as well as all facts and factors relevant to responsibly concluding the distance contract. If, acting on the results of this investigation, the Entrepreneur has sound reasons for not concluding the contract, he is lawfully entitled to refuse an order or request while giving reasons, or to attach special terms to the implementation.
  5. The Entrepreneur shall send the following information along with the product or service, in writing or in such a way that the Consumer can store it in an accessible manner on a long-term data carrier:    
    a. the visiting address of the Entrepreneur´s business establishment where the Consumer may get into contact for any complaints;
    b. the conditions on which and the way in which the Consumer may exercise the right of withdrawal, or, as the case may be, clear information about being exempted from the right of withdrawal;
    c. the information corresponding to existing after-sales services and guarantees;
    d. the price of the product, including applicable taxes and duties, the costs for shipment, and the method of payment and/or delivery of the distance contract, unless the Entrepreneur has already provided the Consumer with this information before the performance of the contract;
    e. the requirements for cancelling the contract if the contract has a duration of more than one year or for an indefinite period of time.
    f. if the Consumer has the right of withdrawal, a form for submitting the request for withdrawal
  6. if the Entrepreneur has undertaken to deliver a series of products or services, the stipulation in the previous paragraph applies to the first delivery only.
  7. every contract is accepted by the Entrepreneur on the basis of sufficient availability of the product, and the Entrepreneur reserves the right to cancel the contract in case of insufficient availability of the product.


ARTICLE 6 – Right of withdrawal

When delivering products:

  1. When purchasing products, the Consumer has the option to repudiate the contract without specifying any reasons for a period of at least 14 days. This period starts on the day the product is received by or on behalf of the Consumer.
  2. During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary to judge whether he or she wishes to keep the product. If wishing to exercise the right of withdrawal, the Consumer shall return the product with all delivered accessories and, as far as reasonably possible, in the original condition and packaging to the Entrepreneur in conformity with the Entrepreneur´s reasonable and clear instructions.
    When providing services
  3. When providing services, the Consumer has the option to repudiate the contract without specifying any reasons, for a period of at least 14 days starting on the day of concluding the contract.
  4. To exercise the right of withdrawal, the Consumer shall follow the reasonable and clear instructions given by the Entrepreneur in this context during the offer and/or before the delivery.


ARTICLE 7 – Costs in case of withdrawal

  1. Should the Consumer exercise the right of withdrawal, only the returning costs are at the Consumer´s expense.
  2. If the Consumer has made a payment, the Entrepreneur shall return this amount as soon as possible, but within not more than 30 days after the return or withdrawal.


ARTICLE 8 – Exclusion of the right of withdrawal

  1. If the Consumer does not have the right of withdrawal, the Entrepreneur can exclude this right only if the Entrepreneur indicated this clearly in the offer or at least in good time before concluding the contract.
  2. Exclusion of the right of withdrawal is only possible for products:
    a. that were realized according to the Consumer’s specifications;
    b. that are obviously personal in nature;
    c. that cannot be returned due to their nature;
    d. that spoil or age quickly;
    e. whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control;
    f. for single newspapers and magazines;
    g. for audio and video recordings and computer software of which the Consumer has broken the seal;
  3. Exclusion of the right of withdrawal is only possible for services
    a. regarding accommodation, transportation, restaurant establishments or leisure activities to be used or performed on a certain date or during a certain period;
    b. of which the provision has been started with the Consumer’s explicit consent before the expiration of the cooling-off period;
    c. regarding betting and lotteries;


ARTICLE 9 – The price

  1. The prices of the products and/or services provided shall not be raised during the validity period stated in the offer, with the exception of changes in price due to changes in VAT rates.
  2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur’s control, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.
  3. All prices indicated in the provision of products or services are including VAT.
  4. Price increases within 3 months after concluding the contract are permitted only as a result of new legislation.
  5. Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and:
    a. they are the result of legal regulations or stipulations, or
    b. the Consumer has the authority to cancel the contract before the day on which the price increase starts.
  6. All prices are non-binding in case of obvious errors, e.g. printing errors. The Entrepreneur takes no responsibility whatsoever for any consequences resulting from such errors. In case of errors in price, the Entrepreneur has no obligation to fulfill the contract.


ARTICLE 10 – Conformity and Guarantee

  1. The Entrepreneur guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded.
  2. An arrangement offered as a guarantee by the Entrepreneur, Manufacturer or Importer shall not affect the rights and claims the Consumer may exercise against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s obligations based on the law and/or the distance contract.


ARTICLE 11 – Delivery and execution

  1. The Entrepreneur shall exercise the best possible care when booking and when executing product orders, and when assessing requests for the provision of services.
  2. The place of delivery is at the address given by the Consumer to the company.
  3. With due observance of the stipulations in Article 4 of these General Terms and Conditions, the Company shall execute accepted orders with convenient speed but at least within 30 days, unless a longer delivery period was agreed. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within 30 days after ordering. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.
  4. In the event of repudiation under the preceding paragraph, the Entrepreneur shall return the payment made by the Consumer as soon as possible but at least within 30 days after repudiation.
  5. Unless explicitly agreed otherwise, the risk of loss of and/or damage to products shall remain with the Entrepreneur, or with a distributor or representative that was appointed by the Entrepreneur, until the time that the products are delivered to the Consumer.
  6. If delivering an ordered product turns out to be impossible, the Entrepreneur shall make an effort to offer an equivalent replacement product. Before the delivery, it shall be reported in a clear and comprehensible manner that a replacement product will be delivered. The right of withdrawal may not be excluded with replacement products. The costs of the return shipment are to be borne by the Entrepreneur.


ARTICLE 12 – Termcontracts: duration, termination and renewal Notice

  1. Regarding an indefinite contract, which extends to the regular delivery of products (including electricity) or services, the consumer may terminate the contract at any time as long as this is in compliance to the applicable termination rules and a notice of up to one month.
  2. Regarding a definite contract, which extends to the regular delivery of products (electricity included) or services, the consumer can terminate the contract at any time at the end of the fixed term in compliance with the applicable termination rules and with a notice of at the most one month.
  3. Consumers can take the following actions with respect to the agreements mentioned in the preceding paragraphs of Article 12:
    – Cancel at any time, not be limited to termination at a particular time or in a given period;
    – At least cancel a contact in the same way as it is entered into by the consumer;
    – Cancel at the same notice period as the company has negotiated for itself.
    Extension
  4. A contract for a definite period, which extends to the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed period.
  5. Notwithstanding the preceding paragraph, a contract for a definite period, which extends to the regular delivery of daily news and weekly newspapers and magazines, may be tacitly renewed for a maximum of three months if the consumer agreement that has been extended towards the end of the extension may be terminated with a notice of up to one month.
  6. A contract for a definite period, which extends to the regular delivery of products or services, may only be extended tacitly for an indefinite period if the consumer may cancel at any time with notice of one month and a notice of up three months if the contract is about regularly, but less than once a month, delivering daily news, and/or weekly newspapers and/or magazines.
  7. Agreements with a limited duration of regular delivery of trial days, news and weekly newspapers and magazines (trial or introductory subscription) is terminated automatically and not tacitly continued after the trial or introductory duration.
  8. If a contract lasts more than one year, after one year of the agreement the consumer may at any time terminate with a notice of up to one month prematurely, unless the reasonableness and fairness resisting the termination before the end of the agreed term.


ARTICLE 13 – Payment

  1. Unless otherwise agreed, the amounts to be paid by the Consumer are to be settled within 14 days after delivery of the goods, or in the event of an agreement to provide a service, within 14 days after the delivery of documents relating to this service.
  2. When selling products to Consumers, it is not permitted to negotiate an advance payment of more than 50% in the General Terms and Conditions. When an advance payment was agreed, the Consumer may not assert any right regarding the execution of that order or the provision of the service in question before the agreed advance payment has been made.
  3. The Consumer has the duty to inform the Entrepreneur promptly of possible inaccuracies in the payment details.
  4. In case of nonpayment on the part of the Consumer, and subject to legal restrictions, the Entrepreneur is entitled to charge any predetermined reasonable costs incurred to the Consumer.


ARTICLE 14 – Complaints procedure

  1. The Entrepreneur shall have a sufficiently notified complaints procedure and shall handle the complaint in accordance with this complaint procedure.
  2. Complaints about the performance of the contract shall be submitted to the Entrepreneur fully and clearly described within a reasonable time after the Consumer has discovered the defects.
  3. The complaints submitted with the Entrepreneur shall be replied to within a period of 14 days after the date of receipt. Should a complaint demand a foreseeable longer time for handling, the Entrepreneur shall respond within 14 days with a notice of receipt and an indication when the Consumer can expect a more detailed reply.
  4. If the complaint cannot be solved in joint consultation within a period of 3 months, there will be a dispute that is open to the dispute settlement rules.


ARTICLE 15 – Disputes

  1. Contracts between the Entrepreneur and the Consumer, to which these General Terms and Conditions apply, are exclusively governed by Dutch law.
  2. The Dutch version of these General Terms and Conditions is always decisive in the interpretation of these General Terms and Conditions.


ARTICLE 16 – Additional or varying provisions

Additional provisions of and/or deviations from these General Terms and Conditions may not be to the Consumer’s detriment and must be put in writing or be recorded in such a way that the Consumer can stored them in an accessible manner on a long-term data carrier.