I tried to place an order but it didn’t go through. What can I do?
Please contact us at firstname.lastname@example.org or call us at + 31 50 577 24 18 during office hours (9:00 a.m. -5:00 p.m. CET).
Which payment methods do you accept?
We currently accept payment by:
- American Express
- SOFORT Banking
Where do you ship?
Combray ships worldwide.
Do you offer free shipping?
We offer free shipping within The Netherlands for packages over €50. We offer affordable and standard flat rate shipping costs for all other countries. Your order will be shipped with the standard service of PostNL, and will include track & trace if it contains one or more of our 30 ml bottles.
How long will it take for my order to arrive?
We aim to process and ship your order within 48 hours. You will receive an email once your order is processed.
Track & Trace: if your order is sent by Track & Trace you can follow the parcel.
Within The Netherlands you will usually receive your parcel within 2 business days after we have processed your order.
For the other countries in the European Union it will usually take 3-4 business days.
Shipment to the United States usually takes 7-12 business days.
If you would like to use priority (UPS) shipping, please select this option at checkout. This option is only possible for countries outside the European Union.
Will my data be treated confidentially?
Personal data will be treated confidentially and will not be sold or rented. In order to complete your registration we need your name, email address, and phone number. For processing your online order we need your billing address, shipping address and payment details. If necessary, this information will be shared with a payment partner to check your order. However, it is also possible to place an order as a guest.
Combray is suitable for what skin type?
Combray is suitable for all skin types.
I have a(n) (extreme) sensitive skin. Can I use Combray in the morning and evening?
Combray is suitable for all skin types. If you have had makeup or skin allergies/irritation in the past we advise you to use a skin patch test first. There is a generous amount of Oxofulleram present in Combray and your skin might need to adapt to it. Start testing as following: apply a drop of Combray on the inside of your elbow. Rub it into the skin thoroughly. Allow the product to sit on the skin for 24 hours. If there was no skin reaction you can use Combray on your face. Start by using Combray once a day and slowly increase to two times a day. Do you have any questions? Our customer service can advise you.
How do I store Combray?
Antioxidants may lose their effect slowly under the influence of light. Therefore it is best to store the bottle in a cool, dry and dark place. During its shelf life, Combray is completely stable with optimal effectiveness.
Can I use another product in addition to Combray?
All you need is a mild cleanser, Combray and a good UV block, nothing else. Combray replaces day/night creams, eye creams and serums. To experience the full effect of Combray we advice to only use Combray (and a UV block).
Can I use Combray under my eyes?
Yes, Combray is suitable for your whole skin, so also for the sensitive skin under your eyes. Take care that it does not get into your eyes.
Does Combray contain SPF?
No, Combray does not contain SPF (sun protection factor). We do not think skin care products should contain SPF. Obviously, we advise you to use a SPF when going outside. Combray contains oil and consequently the penetration of sunlight into your skin will increase, resulting in earlier sun damage. We recommend that you use SPF throughout the year as soon as you are outdoors.
Can I use Combray before sunbathing?
Do not apply Combray before (prolonged) exposure to the sun without the use of an adequate UV sunblock as it is an oil-based formulation, and oils can intensify the sun’s rays on your skin. So, if you are going to the beach we discourage using Combray in the morning. Just use a good sunblock with a high SPF. After spending the day in the sun you can replenish your antioxidants by using Combray.
My skin has to get used to Combray, is that possible?
It may be that you experience the positive effects of Combray directly and that your skin will become more radiant, the fine lines and pigmentation spots will disappear, and wrinkles will diminish. But it may also be that Combray takes some getting used to. If you have been using other products for a long time, it may be that your skin first needs ‘resetting’. In these cases, your skin is used to other ingredients, including for example perfumes and other additives, and it may take some time to absorb Combray. This may take one to two weeks. If you have any questions or doubts about this, please call our customer service or contact us via email@example.com.
Where can I buy Combray?
At present Combray is mainly sold through our website and through a number of selected salons, spas, hotels and dermatologists in The Netherlands and the United States. You can find them on the website. More will be added shortly. If you would like to know if Combray is sold near to where you live, you can have a look at our ‘boutique finder’. You can also order Combray through our website. We ship worldwide.
I am a salon / spa / dermatologist and would like to sell Combray. Is this possible?
First of all, thank you for your interest in Combray. If you are a specialized salon, spa, dermatologist, or hotel with spa services, and would like to sell Combray, please contact our customer service my sending an email to firstname.lastname@example.org.
My question is not listed
In that case, please contact customer service.
How can I contact customer service?
Our customer service is open from Monday to Friday during office hours (9:00 a.m. -5:00 p.m. CET), and can be reached on +31 50 577 24 18. Of course, you can also send an email to email@example.com. We aim to answer every email as soon as possible.