FAQ

ORDERS
I tried to place an order but it didn’t go through. What can I do?

Please contact us at sales@combray-skincare.com or call us at + 31 50 577 24 18 during office hours (9:00 a.m. -5:00 p.m. CET)

PAYMENT
Which payment methods do you accept?

We currently accept payment by:

  • Maestro
  • VISA
  • Mastercard
  • American Express
  • iDEAL
  • SOFORT Banking
  • PayPal
  • Bancontact

 

SHIPPING
Where do you ship?

Combray ships worldwide

Do you offer free shipping

We offer free shipping within The Netherlands for packages over €50. We offer affordable and standard flat rate shipping costs for all other countries. Your order will be shipped with the standard service of PostNL, and will include track & trace if it contains one or more of our 30 ml bottles.

How long will it take for my order to arrive?

We aim to process and ship your order within 48 hours. You will receive an email once your order is processed.

 

Track & Trace: if your order is sent by Track & Trace you can follow the parcel.

Within The Netherlands you will usually receive your parcel within 2 business days after we have processed your order.

 

For the other countries in the European Union it will usually take 3-4 business days.

Shipment to the United States usually takes 7-12 business days.

If you would like to use priority (UPS) shipping, please select this option at checkout.

OTHER
Will my data be treated confidentially?

Personal data will be treated confidentially and will not be sold or rented. In order to complete your registration we need your name, email address, and phone number. For processing your online order we need your billing address, shipping address and payment details. If necessary, this information will be shared with a payment partner to check your order. However, it is also possible to place an order as a guest.

Combray is suitable for what skin type?

Combray is suitable for all skin types.

How do I store Combray?

Antioxidants may lose their effect slowly under the influence of light. Therefore it is best to store the bottle in a cool, dry and dark place. During its shelf life, Combray is completely stable with optimal effectiveness.

Can I use another product in addition to Combray?

Combray contains everything your skin needs. You run the risk that when you use Combray in combination with another product, this will affect the effectiveness of Combray.

Can I use Combray under my eyes?

Yes, Combray is suitable for your whole skin, so also for the sensitive skin under your eyes. Take care that it does not get into your eyes.

Does Combray contain SPF?

No, Combray does not contain SPF (sun protection factor). We do not think skin care products should contain SPF. Obviously, we advise you to use a SPF when going outside. Combray contains oil and consequently the penetration of sunlight into your skin will increase, resulting in earlier sun damage. We recommend that you use SPF throughout the year as soon as you are outdoors.

My skin has to get used to Combray, is that possible?

It may be that you experience the positive effects of Combray directly and that your skin will become more radiant, the fine lines and pigmentation spots will disappear, and wrinkles will diminish. But it may also be that Combray takes some getting used to. If you have been using other products for a long time, it may be that your skin first needs ‘resetting’. In these cases, your skin is used to other ingredients, including for example perfumes and other additives, and it may take some time to absorb Combray. This may take one to two weeks. If you have any questions or doubts about this, please call our customer service or contact us via info@combray-skincare.com

Where can I buy Combray?

At present Combray is mainly sold through our website and through a number of selected salons, spas, hotels and dermatologists in The Netherlands and the United States. You can find them on the website. More will be added shortly. If you would like to know if Combray is sold near to where you live, you can have a look at our ‘boutique finder’. You can also order Combray through our website. We ship worldwide.

 

BUSINESS
I am a salon / spa / dermatologist and would like to sell Combray. Is this possible?

First of all, thank you for your interest in Combray. If you are a specialized salon, spa, dermatologist, or hotel with spa services, and would like to sell Combray, please contact our customer service my sending an email to sales@combray-skincare.com

OTHER
My question is not listed.

In that case, please contact customer service.

How can I contact customer service?

Our customer service is open from Monday to Friday during office hours (9:00 a.m. -5:00 p.m. CET), and can be reached on +31 50 577 24 18. Of course, you can also send an email to info@combray-skincare.com. We aim to answer every email as soon as possible.